This policy explains how Dominion Biogas Services collects, uses, stores, shares and protects information when people use our website, request services, buy products, register for training or events, apply for sponsorship or communicate with us.

We may collect names, contact details, organisation and job information, billing details, orders, project requirements, uploaded documents, event data, device information, IP addresses, cookie identifiers and correspondence.

We use information to provide services, process orders, issue tickets and certificates, deliver products, prepare quotations, administer sponsorships, prevent fraud, secure the website, maintain records and comply with legal obligations.

Payments may be processed by third-party gateways such as Notch Pay. We may receive transaction references, payment status and limited billing data, while the payment provider handles payment credentials under its own policies.

Processing may rely on contractual necessity, consent, legal obligations, legitimate interests or another lawful basis available under applicable law.

Information may be shared where necessary with WooCommerce, hosting, email, form, analytics, security, payment, delivery and professional-service providers.

We retain data only for as long as reasonably necessary for fulfilment, legal compliance, accounting, security, dispute resolution and legitimate records.

Subject to applicable law, individuals may request access, correction, deletion, restriction, objection, portability or withdrawal of consent.

We use reasonable administrative, technical and organisational safeguards, although no online system can guarantee absolute security.

Promotional communications may be refused or unsubscribed from. Transactional messages may still be sent where needed to complete an order or registration.

Our commercial services are not intentionally directed to children who cannot lawfully consent. Appropriate guardian or institutional authorisation is required where minors participate.

We may update this policy to reflect legal, technical or operational changes. The effective date identifies the current version.